View Full Version : HDS OWNERS Mapping Issues

06-14-2010, 12:28 PM
For some HDS owners who think they are experiencing mapping issues (detail) this Lowrance Tech Bulletin may be of interest.

Lowrance Tech Bulletin

TB-5 / March 2010

Insight Mapping Update Now Available for
Select Lowrance HDS Insight USA and
Nautic Insight Users

Applicable Product: HDS Insight USA and HDS Nautic Insight

Dear Colleague,
An Insight Mapping Update is now available to select consumers
who purchased HDS models with built-in Nautic Insight or Insight
USA mapping. These consumers are eligible to receive a FREE
Insight SD card with updated mapping information.
Due to a change in mapping vendors, Insight Map Versions 3.0
and 3.3 did not include the same level of mapping detail included
in previous Insight versions. An improved version of the mapping
information is being released to update the areas impacted by this
Lowrance is providing this SD card with updated map details only to consumers who
purchased HDS units with embedded Nautic Insight or Insight USA mapping versions 3.0 or 3.3. This SD card will need to remain in the unit during operation in order to read the new mapping information.
You do NOT need this update if:
• Your unit is not an HDS Nautic Insight or Insight USA unit
• Your Insight chart information is earlier than 3.0 (see Eligibility)
• You rely primarly on Navionics, LakeMaster or Fishing HotSpots for mapping

Eligibility: To determine if you are eligible for an Insight card upgrade perform the following steps on your HDS unit:
• Press the MENU key twice, scroll to System and press ENTER, scroll to About and press ENTER.
• If the Lowrance chart indicates Nautic Insight 3.0 or 3.3 or Insight USA 3.0 or 3.3, you are eligible to receive a free SD card with updated mapping information.

To request your free update card (includes shipping):

Please email le-support@navico.com with the Subject line: Insight Mapping Update.
Include in the body of the email, the following information
• Name
• Address
• Product model
• Product serial number
• Valid daytime phone

Technical Bulletin


Call Lowrance Customer Care to arrange for delivery of your Insight card with updated mapping information
Units may also be returned to Lowrance for this upgrade, allowing operation without the SD card being in the unit. The customer is required to pay cost of shipment to Lowrance. Lowrance will pay return shipment fee. You can request a return authorization number on line at: http://www.lowrance.com/Support/My-Account/.
Please allow 48 to 72 hours for turn around of your HDS unit.

Contact information
Lowrance Customer Care: 1-800-324-0044 or le-support@navico.com and follow the instructions above.

06-15-2010, 07:56 AM
Thanks for the information. I hope this is the update I have been trying get more info about.